Privacy policy

The services and technology we provide are unique in how they empower you to use your data to maximise ticket sales and revenue.  

This privacy notice aims to give you information of how180BoxOffice collects and processes your personal data through your use of our website, including any data you may provide through our website, when you signup to our Emails, purchase a product or service.

It is important that you read this privacy notice together with any privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware if how and why we are using your data.  This privacy notice supplements the other notices and is not intended to override them.

EFFS is the data controller and responsible for your personal data (referred to as “EFFS”, “we”, “us”, or “our” in this privacy notice).

180 Box Office is the controller and responsible for this website.

We have an appointed Data protection Officer who is responsible for overseeing questions in relation to this privacy notice.  If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set our below.

Contact Details
Our principal place of business is at 180 High Street, Edinburgh, EH1 1QS. You can email us at The main telephone number for our office is 0131 226 0026.

You have the right to make a complaint at any time to the information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in theist instance.

Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our websites, we encourage you to read the privacy notice of every website you visit.

The Data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we havegrouped together follows:

1. Identity Data includes first name, maiden name, last name, marital status, title and date of birth
2., Contact Data includes billing address, delivery address, residential address, email address and telephone numbers.
3. Financial Data includes bank account and the last 4 digits and date of expiry of your payment card details.
4. Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
5. Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
6. Profile Data includes your password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

8. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

if you fail to provide personal data Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, where you need to place an order to purchase event tickets). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at is your personal data collected? We use different methods to collect data from and about you including through:·       

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email, our websites, our apps or otherwise. This includes personal data you provide when you:
o  apply for our products or services (including whentickets are ordered or re-sold);
o  create an account on our websites;o  subscribe to our service or publications;
o  request marketing to be sent to you;
o  enter a competition, promotion or survey;
o  give us some feedback; or
o  when promoters use our guest list manager service·

Automated technologies or interactions. 
As you interact with our websites, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar tracking technologies such as pixels and web beacons to analyse trends, administer our websites, track your movements around our websites, provide targeted advertisements and gather demographic information about you. We may receive Technical Data about you if you visit other websites employing our cookies. We may also receive Profile Data about you if you;
o  use 'white label' websites that we design and/or host for promoters that we provide services for ("White Label Websites");
o  consent to providing us with your preferences stored on third party websites and/or platforms;·

Cookies. Examples of the cookies we use:·
o  Preference cookies – to remember your preferences and settings in order to provide you with an enhanced service·
o Security cookies – for security purposes·
o Functional cookies – to provide enhanced functionality and personalisation·

We may also collect, store and use your location to improve and provide customised features of our service. You can enable or disable services that we provide which are based on your location at any time through your device settings. We may use mobile analytics software to collect Usage Data and improve our knowledge as to how frequently you use our mobile apps and gain other usage information. Technical Data from the following:
(a)analyticsproviders; Google Analytics based outside the EU in order to track and report website traffic. Your Technical Data is used to track and monitor the use of our service. The Technical Data is shared with other Google services. Google may use the Technical Data to contextualise and personalise the advertisements of its own advertising network. You can opt-out of having your activity tracked and monitored by Google Analytics whilst using the services by installing the Google Analytics opt-out browser add-on. The opt-out browser add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics. You can view the privacy practices of Google by visiting 
How we use your personal data 
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:·
o To complete orders placed by you including; sending you emails, invoices, receipts, tickets and alerting you of any issues with the order.
o To enforce compliance with our Terms &Conditions and applicable law.
o To protect the rights and safety of our users and third parties as well as our own.·
o Where we need to perform the contract we are about to enter into or have entered into with you.·
o Where it is necessary for our Legitimate Interests(or those of a third party) and your interests and fundamental rights do not override those interests.·
o Where we need to comply with a legal, professional, security or regulatory obligation.
o Where we need to protect against legal liability and/or protect and defend our rights or property

Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive Emails from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-party marketing
We will get your express opt-in or opt-out consent before we share your personal data with any third party company for marketing purposes. You can opt out of receiving Emails, other information and promotional content by editing emailing, or following the unsubscribe link or instructions provided in any Email or communication we sendWhere you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, notification of service changes, an update to this policy, warranty registration, product/service experience or other transactions.

A cookie is a small amount of data sent to your computer, mobile phone or handheld device from a website. This means the website can recognise your device (your computer, mobile phone or hand held device) if you return to the same site.

A cookie often includes a unique identifier, which is a randomly generated number. This is stored on your device's hard drive(cache). Many cookies are automatically deleted after you finish using a website.

Cookies are not programs and do not collect information from your device.

Cookies make your experience of using websites faster and easier. They allow websites to create a customised view of pages to which you navigate. For example, they are commonly used to authenticate or identify registered users of a website without requiring them to sign in each time they access it. Other uses include maintaining a ‘shopping basket’ of goods a user has chosen to purchase, site personalisation (presenting different pages to different users) and tracking the pages a user has visited on a site for analysis purposes.

Cookies may come with or without an expiry date.

Cookies without an expiry date exist until the browser is closed, while cookies with an expiry date may be stored by the device until the expiry date passes.

You can restrict or block cookies set by the Website but this may limit your use of some functionality.

We use third-party suppliers who also set cookies on our behalf to deliver the services that they are providing or to record usage.

Cookies used by this site

Google Analytics
The site uses Google cookies to record information about which pages you have landed on and how you have navigated through the site. This data enables us to understand: which pages people visit on the site which internet browsers are being used what content is popular which interactive tools are used For more information visit Google

How to manage your cookies
Cookies are sent to your browser (whether you use Internet Explorer, Google Chrome, Safari or any other browser) by a website and then stored in the cookies directory of your device. To check and update your cookies settings, you will need to know what browser you are using and what version of it you have. You can usually find this out by opening the browser (just as if you were going to use the internet) and then clicking on ‘Help’ and then ‘About’. This will give you information about the browser version you are using.

To find out how to allow, block, delete and manage the cookies on all standard web browsers, go to www.aboutcookies.organd select the browser and version you are using.

You'll also find information about how to delete cookies from your computer. For the majority of browsers this can be done through your preferences control panel.

If you use a mobile phone or handheld device to browse the Website or other sites that use cookies, please refer to your phone or device manuals for guidance.

Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at the Contact Details listed in this policy.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out
- Third parties to whom we may choose to sell, transfer,or merge parts of our business or our assets. Alternatively, we may seek toacquire other businesses or merge with them. If a change happens to ourbusiness, then the new owners may use your personal data in the same way as setout in this privacy notice;
- Analytical providers (Google Analytics) are sent Technical Data;·       
- Promoters whom we work with in order to provide you with our services.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to doso.

Data retention - how long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collect edit for, including for the purposes of satisfying any legal, accounting, correporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Details of retention periods for different aspects of your personal data are available in ourretention policy which you can request from us by contacting the Data Privacy Officer at the email address stated at paragraph 2 to this policy.

Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data which give you the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processingit.
Request correction of the personal data that we hold about you. This enables you to have any in complete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.  
Object to processing of your personal data where we are relying on a Legitimate Interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to askus to suspend the processing of your personal data in the following scenarios:(
a) if you want us to establish the data's accuracy;
(b) where our use of thedata is unlawful but you do not want us to erase it;
(c) where you need us tohold the data even if we no longer require it as you need it to establish, exerciseor defend legal claims; or
(d) you have objected to our use of your data but weneed to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We willprovide to you, or a third party you have chosen, your personal data in astructured, commonly used, machine-readable format. Note that this right onlyapplies to automated information which you initially provided consent for us touse or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personaldata. However, this will not affect the lawfulness of any processing carriedout before you withdraw your consent. If you withdraw your consent, we may notbe able to provide certain products or services to you. We will advise you ifthis is the case at the time you withdraw your consent. You can update your preferences at anytime If you wish toexercise any of the rights set out above, please contact the data privacymanager at the contact details stated in this policy.

No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

Changes to this policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page and will let you know via email and/or a prominent notice on our websites, prior to the change becoming effective and update the "effective date" at the top of this policy. You are advised to review this policy periodically for any changes Website.

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